Shipping policy
Dispatch & Delivery Information
All Ramona For You® orders are carefully fulfilled and shipped from Guatemala. This allows us to maintain our standards of craftsmanship and attention to detail throughout the preparation and dispatch process.
Shipping costs, upfront:
To make international orders more accessible, Ramona For You® subsidizes a portion of the carrier cost. The final shipping amount charged will be clearly shown at checkout:
DESTINATION & CARRIER |
COST |
FREE SHIPPING AT |
DELIVERY AFTER DISPATCH |
|---|---|---|---|
| Guatemala City, Carretera a El Salvador & nearby (via Rabbit Delivery) | From Q25 to Q30 | $100+ | 2–3 business days |
| Rest of Guatemala (via GuatEx) | From Q35 to Q45 | $120+ | 2–3 business days |
| USA & Canada (via FedEx) | $16 (orders $10–$99.99) / $9 (orders $100+) | $150+ | 3–5 business days |
| Central America (via FedEx) | $19 (orders $20–$99.99) / $10 (orders $100+) | $160+ | 5–8 business days |
| South America (via FedEx) | $18 (orders $20–$99.99) / $10 (orders $100+) | $160+ | 5–8 business days |
| Europe & UK (via FedEx) | $25 (orders $20–$99.99) / $15 (orders $100+) | $195+ | 5–8 business days |
Processing & Delivery Times
Non-personalized orders are fulfilled within 2–3 business days.
Orders that include complimentary personalization, such as ID tag engraving or hot-stamping, require an additional 2–4 business days before fulfillment.
Need It Sooner? Let Us Know!
While carrier delivery times are outside Ramona For You’s control, we’ll do our best to prioritize the fulfillment of your order and hand it over to the courier as quickly as possible.
Contact us at +1 (575) 271-9180 so we can review what may be possible.
International Customs Duties & Import Taxes
For orders shipped outside of Guatemala, the shipping fee shown at checkout covers transportation only.
Customs duties, tariffs, import taxes, brokerage fees, handling fees, and other destination or carrier charges are not calculated or reflected at checkout because they vary by country and are determined by the local customs authorities and carrier.
These charges are the responsibility of the recipient, and Ramona For You® cannot accurately estimate or collect them in advance.
If an order is refused, rejected, or returned because the recipient does not pay these charges, the recipient may also be responsible for return shipping and any related customs or carrier fees.
FedEx Order Tracking
Once your order has been dispatched, you will receive an email with tracking information.
If your order requires a signature upon delivery or you need to make alternative delivery arrangements, please contact the shipping carrier directly using your tracking number.
Delivery times are estimates and may be affected by weekends, holidays, carrier delays, weather, or customs processing.
