Refund policy

We Want You to Love What You Ordered

If something isn't right, you're welcome to return or exchange it within 28 calendar days of delivery.

To start a return or exchange, email hello@ramonaforyou.com with your order number, and we'll send you instructions before you ship anything back.

To qualify for a return or exchange, items should be:

  • Unused and unworn
  • In their original condition
  • Returned with all original packaging, tags, and included accessories

If a piece shows signs of use: pet hair, odors, scratches, bite marks, creasing, stains, or stretching, we won't be able to accept it back, and it may be returned to you at your expense.

About Personalized & Engraved Pieces

Because each customized, monogrammed, or engraved piece, including engraved ID tags, is made just for you, these items are final sale and not eligible for return or refund.

Engraved collars can be exchanged for a different size, subject to approval, with return shipping covered by the customer. Outside of that, we're not able to offer exchanges or refunds on personalized pieces for a change of mind, color preference, or details entered at checkout, so we always recommend double-checking everything before you order.

Sizing

Choosing the right size is easy with our size guide, we recommend using it before you order. If you'd like a hand picking the right fit, email us at hello@ramonaforyou.com before placing your order and we're happy to help.

If Something Arrives Damaged or Incorrect

That's on us. If your item arrives faulty, damaged, or not what you ordered, reach out right away at hello@ramonaforyou.com with your order number and a few clear photos, please hold onto the item until we send you next steps.

Everyday wear from pet life: chewing, scratching, pulling, and similar, isn't considered a defect. Once we confirm a manufacturing defect or fulfillment error, we'll make it right with a repair, replacement, exchange, reimbursement of reasonable return shipping, or a refund, depending on the situation.

Natural leather carries its own character, variations in grain, color, and texture, and a gradual lightening or darkening with light and wear. These are simply part of real leather, not a defect.

Return or Exchange Shipping Costs

Getting your piece back to us is on you: return shipping is the customer's responsibility, and original shipping fees, customs duties, taxes, brokerage fees, and carrier charges aren't refundable. Please ship your return with a trackable service, and be sure to send us that tracking number, it's required for us to accept your return, and the package remains your responsibility until it reaches us.

For an approved size exchange, once we receive your original piece, we cover getting your new, correctly-sized one made, the cost of shipping it back out to you (currently $20 for shipments to the US) reflects our real carrier cost and isn't subsidized the way our standard order shipping is.

For a confirmed faulty or incorrect item, we'll provide specific instructions and arrange the right shipping solution together.

Returns sent without authorization, or to an address other than the one we provide, won't be accepted, please reach out first so we can share the correct return address for your order.

Return Addresses

Contact us before shipping and we'll confirm the right address for your order:

    • GUATEMALA: 2 Calle 8-14, zona 14, Edificio Villa Mayor, Recepción 204
    • UNITED STATES: 185 S State College Blvd, Apt 5049, Brea, CA 92821

Refunds

Once we receive and inspect your return, we'll let you know it's approved.

Approved refunds are issued to your original payment method within 7 business days (your bank may take a little longer to process it on their end).

Refunds cover the eligible product amount paid only. Original shipping fees, return shipping costs, customs duties, taxes, brokerage fees, and carrier charges are not refundable.

If an order was purchased using a discount, promotion, or bundle offer, the refund will reflect the actual amount paid for the returned item.

Final Sale Items

These aren't eligible for return, refund, or store credit, except in the case of a confirmed manufacturing defect:

      • Customized, monogrammed, or engraved items
      • Engraved ID tags purchased separately
      • Digital gift cards
      • Sale, clearance, discounted, or promotional items
      • Items marked as “Final Sale”.

    Engraved collars may be eligible for a size exchange only, subject to approval. They cannot be returned for a refund.

    Repairs

    Repair services are available for residents of Guatemala. If you're elsewhere, we're happy to help coordinate shipping your piece to us for assessment or repair: shipping, customs, duties, taxes, and carrier fees for international repairs are the customer's responsibility.

    Estimated repair times range from 10 to 20 business days from the date we receive the item. Repair times may vary depending on the condition of the item, the nature of the repair, and material availability.

    A repair may not be possible if the item has been significantly damaged, altered, misused, or improperly maintained.

    Product Colors and Materials

    We do our best to show colors as true to life as possible, but they can look slightly different depending on your screen and lighting, just something to keep in mind when choosing a shade.

     

     

    Ramona For You® may update this policy from time to time; the version in place on the date of your order is the one that applies. Nothing here limits any rights you're entitled to under applicable consumer law.