Política de reembolso

You are welcome to return your purchase within seven days of delivery of your purchase.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please note that we strictly do not refund or exchange monogrammed or customised products unless the item is faulty. This includes products that have been hot-stamped or ID tags that have been engraved.

If your product is faulty, we will replace your product as necessary. Items that are damaged as a result of normal wear and tear are not considered to be faulty.

Ramona For You® uses the finest natural leather that may have natural markings, ruptures and lighten or darken over time through exposure to light and touch. We do not consider these qualities as defects.

We have made every effort to display as accurately as possible the colors of our products that appear on the Site. We cannot guarantee that your computer monitor's display of any color will be accurate.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Please email hello@ramonaforyou.com with your order number for returns.

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